All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location.
WeWoodWear shop is based in Slovenia, EU and we are working with manufacturers all around the globe, to provide the highest quality sustainable products. Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver our products to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, quality check and packaging. All orders are dispatched within 24 hours after the order is placed.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. Deliveries within EU and other European countries usually take about 1 - 2 weeks. For US an Canada, items usually take about 2 - 3 weeks to arrive at their destination. Deliveries to the rest of the world (Asia, South America, Central America, Africa, Australia), are usually completed within 3 - 4 weeks.
The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.